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Heileman, Kiefer, and Pett Publish Research in Knowledge and Process Management Journal

Business professors Mark Heileman, Kip Kiefer, and Tim Pett published an article on supply chain orientation (SCO) and knowledge and information sharing practices (KISP) in the Knowledge and Process Management Journal.

August 31, 2026

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Photos by Scott Cook ’24MBA

Their study titled, “Influence of Supply Chain Orientation and Knowledge and Information Sharing Practices on Sustainable SME Performance,” examines how supply chain orientation (SCO) and knowledge and information sharing practices (KISP) are associated with the performance of small- and medium-sized enterprises from a triple bottom line (TBL) perspective.

Drawing on survey data from across the United States, France, and India, their study assesses both the independent and interactive associations of SCO and KISP with financial (profit), environmental (planet), and social (people) performance outcomes. Their study highlights the importance of integrating strategic orientation with internal organizational capabilities and extends performance analysis beyond financial outcomes through the TBL framework. The cross-national design also highlights the role of contextual differences reflected in cross-national variation among SCO, KISP, and firm performance.

Knowledge and Process Management is a business process improvement journal disseminating practical information for executives in the areas of knowledge management, organizational learning, core competences, and process management. The journal publishes invaluable case studies and research for executives and management consultants responsible for driving business performance improvement and introducing new ideas through thought leadership.


Business Management at Rollins

Rollins’ business management major goes beyond business as usual. With a curriculum based in engaged experiential learning, our AACSB-accredited program emphasizes ethical decision-making, global perspective, innovative thinking, and entrepreneurial action, preparing our grads for responsible leadership in the global business environment.

At Rollins, business majors benefit from the breadth of a liberal arts education and the depth of an elite business education. As a result, you’ll develop in-demand skills like strategic thinking and creative problem solving as well as a robust foundation in business theory and practice, entrepreneurship, and innovation. You’ll emerge prepared to lead transformational change across a variety of business types, from business firms to family businesses.


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